Cancellation policy
Cancel your order
Please note that our products are handcrafted, artisanal items made specifically to order. Due to the bespoke nature of these products, initiating the manufacturing process commits significant resources and time, making it extremely difficult to accommodate refund requests once production has commenced.
Order Cancellation:
- Within 24 Hours: Customers may cancel their order and receive a full refund if the cancellation request is made within 24 hours of placing the order.
- After 24 Hours: Once the 24-hour window has passed, orders cannot be canceled due to the commencement of the manufacturing process.
Refund Eligibility:
- Pre-Manufacturing Phase: Full refunds are available only if the order is canceled within the initial 24-hour period.
- Post-Manufacturing Phase: After the 24-hour cancellation window, and once the manufacturing process has started, we cannot offer a full refund.
We appreciate your understanding and cooperation in this matter. Our commitment to creating high-quality, handcrafted products necessitates this policy to ensure the sustainability and quality of our craftsmanship.
Return printed figure
Please note that our products are handcrafted and made specifically to order. Due to the bespoke nature of these items, it is not possible to process returns or refunds once the order has been completed and shipped.
Non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for digital design. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items, custom products or gift cards.